The Subtle, Yet Emotional Dance Between Business Partners
Yes, it’s business and no, it’s not personal; but there really should be an emotional connection between a marketer and client. When I say emotional connection, I don’t mean that you have to get all over each other’s personal life and do dinner; but it’s a relationship and like all relationships, to be healthy, there needs to be a strong foundation. Relationships are between people – not between institutions – the companies might have the contract, but the people involved need to make it work.
Every relationship starts from a mutual demand or need for something. It’s not as cold and clear cut as your marketing company wants your business (and the money it brings in) and you need the marketing services (and the money it brings in). While a personal relationship, whether friendship or romantic might have very different needs than a professional relationship between internet marketers and a brand, the needs, such as more website traffic, or better search engine rankings or a more engaged social presences, should be clearly defined as a goal that both parties are actively working towards. Without that goal, the parties involved might very well be working towards opposite ends.
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