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Improve Your Social Media Processes and Get Customers To Stay Forever -Social Marketology How to Maximize Your SEO, Blog, And Social Media Presence

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DragonSearch Manual of Online Marketing
Social Marketology

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Ric Dragon

CEO and co-founder of DragonSearch, Ric Dragon has more than 20 years of extensive experience in graphic design, information architecture, web development and digital marketing. He is a sought-after speaker, having spoken at numerous marketing and technology conferences. Ric is also a regular guest columnist for Marketing Land, and Social Media Monthly.

His new book, Social Marketology, was published by McGraw-Hill in June 2012 and has received positive reviews. His previous book, The DragonSearch Online Marketing Manual is also available.

Please connect with Ric Dragon on:
Twitter | LinkedIn | Facebook | Plaxo | Google+

And in case that's not enough...
Ric Dragon's Art | Speaking Bureau | Speaking Schedule
Ric Dragon

Blog Posts by Ric Dragon




Augury, Predictions, and Prognostications in Social Media

January 15th, 2014

This is the time of year when writers and editors everywhere are working on blog posts and articles about what social media experts are saying is going to be “the thing” for 2014. Read the rest of this entry »

Semiotic Pie

January 13th, 2014

Friend and marketer Ty Sullivan questioned the relevancy of this Capital One ad. He suggested there was marketing disconnect. I, on the other hand, think the ad is, if not the work of an advertising genius, pretty clever.

Read the rest of this entry »

Punishing Customers

November 19th, 2013

How we deal with children has changed dramatically since my youth, and if you were to believe the stories of our parents, even more so since their day.  The paddles hanging behind my teachers’ desks had one-inch holes drilled across the surface, and when asked why, we were told so that the paddle moved more swiftly, more painfully, with less air resistance.

Read the rest of this entry »

You’re OK, Now Let’s Make Change

September 26th, 2013

As a young couple in the 70’s, my parent’s library consisted of a closet bookshelf. I developed my love of reading by carefully studying the pages of the Manual of the Medical Department of the U.S. Navy, Jansen’s History of Art, Kahil Gibran’s The Prophet, and I’m OK, You’re OK, by Thomas A Harris MD. Although the Navy manual and the art history book may have been more rarefied, the latter two were ubiquitous in homes across the country at the time. Read the rest of this entry »

Why You Need Social Media Strategy

September 9th, 2013

In the course of my job, I often study the social media goings-on of major brands. I mean, I really dig in and study what they do. I’ve discovered some companies doing a superb job, like Maersk , Sony Professional, Cisco , and the Ritz-Carlton. Too often, though, I find brands thrashing about without a cohesive strategy. Read the rest of this entry »

The Complete Social Media Community Manager’s Guide

January 29th, 2013

The role of “Community Manager” in technology goes back to the late ‘90’s, when many organizations recognized that they needed some help in managing their online discussion boards and other Internet-related communications.  By 2001, it had become a more common job title, used at organizations like Weight Watchers and Consumer Reports.

9781118466858 cover.inddFast forward twelve years later, and we find the phrase in countless articles, books, blogs, conferences, and groups – and of course, job titles. Why on earth would two really smart digital marketing professionals like Aimclear’s Marty Weintraub and Lauren Litwinka want to add to the industry’s already compendious literature on this subject?

The answer lies between the covers of their book, The Complete Social Media Community Manager’s Guide: Essential Tools and Tactics for Business Success, published by the Sybex imprint of Wiley. Note the words in the title “essential” and “complete.”  That’s a pretty big challenge in a world of incessant and daily change.  And yet, I do believe they’ve come as close to accomplishing their challenge as possible.

The first part of the book covers some of those great big-picture concepts like brand voice, understanding ROI (after all, you’ve got to be able to wrestle with the bosses on why you need to expend effort on this stuff), demographic research, and how to extend your reach using all the means available.

Timeless Tenets of Non-Gratuitous Social Behavior

The second chapter of the book has me at the title, “Timeless Tenets of Non-Gratuitous Social Behavior.” Here, the authors take on some of the behavioral side of community management – much of the emotional-intelligence aspects that are so difficult to teach.

The book wouldn’t be complete if it didn’t address some of the brass, tacks, and nails of the various social platforms. But true to the authors’ reputation for being providers of valuable information for those of us in the industry, even there they’ve shined some light on some platforms that I wasn’t familiar with.

In the chapter on content, the authors take on the topic of owning your content – whether you should put it out there where you have no control or keep it close to home. There are some other gems here, too, like the bit on editorial calendaring. The section on creating your own dashboard in Outlook is worth the price of the book – or even more.

Litwinka and Weintraub sum up community management at one point as being, “all about listening, publishing valuable content that connects with your audience in a human way, engaging with the community, and managing our reputation.” And thus, the book moves from content to engagement.  Here, the authors provide more approaches to research and discovery.

The next chapter covers a topic that Weintraub is famous for: the use of paid advertising to amplify your social communications.  I’m convinced that if Facebook’s advertising business model takes off, they should send Marty Weintraub a royalty.  Zuckerberg should at least name a building or child after him – as Weintraub’s advocacy of these techniques has woken many of us up to the possibilities of these techniques.

Any organization using social media is going to, at some point, make a gaffe or a fumble either on social media or in the “real world.” The chapter on community crisis management could stand alone as an eBook, and should be in the hands of every community manager in the world.  Besides all the good sane advice on when and if you should delete comments or ban community members, the authors’ advice on creating a crisis protocol is particularly noteworthy.

Finally, all community managers need to be able to measure their activities and the impact of their work.  This is a hot topic, as highlighted by a recent Social Media Today discussion on LinkedIn.  I don’t think any of us in the industry have the holy grail of social media measurement solutions yet, but this book’s contribution to the topic is valuable.

For a paperback, at $39.99, The Complete Social Media Community Manger’s Guide isn’t inexpensive. But even if you’re working at minimum wage this book will pay for itself immediately.  If you have team members, buy copies for each.  As for me, I’m placing an order right now for five more copies.

 

 

Ric Dragon Guest Posts

December 19th, 2012

I’ve been writing a few guest posts on other blogs this past year. To me, a fair amount, although my friend Lisa Barone heartily scoffed at the number. I’m fortunate to be able to make this a central part of my job!

By the way, the list below is a List.ly list. I’ve written a post at Marketing Land on List.ly and its benefits.

Ric Dragon Guest Posts

Ric Dragon Guest Posts

Using this list as a place to keep track of guest posts I have out there in the world... let's see if this works!

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    Slinging Hash Tags: Community Building In 140 Characters

    Slinging Hash Tags: Community Building In 140 Characters

    On October 28, 1939, an auctioneer sold off the entire company-owned village of Chichester, located in upstate New York: each and every house; factory building; the old social hall; and even the two-roomed schoolhouse. Seventy years later, this small hamlet isn’t unlike most other small rural communities. The grocery store exists only in the distant [...]

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    Once Upon a Tweet: Telling Stories In Twitter

    Once Upon a Tweet: Telling Stories In Twitter

    In November 2009, author Rick Moody published the entirety of a short story tweeted out in 153 hourly posts. He didn’t simply take a story and break it up into tweet-sized chunks, but specifically wrote it on Twitter. Moody said that he saw Twitter’s character limits as “some strange, poetical limitation that would be fun [...]

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    How Marketers Can Tap Into Twitter Lists

    How Marketers Can Tap Into Twitter Lists

    “He’s makin a list, He’s checkin it twice” -Santa Claus is Coming to Town, ‪Haven Gillespie People love lists. In the opera Don Giovanni, the licentious main character’s servant Leporello maintained a list of his boss’s conquests. As children, we might have been encouraged to make lists of what we wanted for our birthday, while our [...]

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    Tips For An Effective Twitter Chat

    Tips For An Effective Twitter Chat

    Fourteen years before Twitter had its debut at SxSW,  professor of educational psychology and semiotician Gary Shank wrote a paper titled Abductive Multiloguing: The Semiotics of Navigating the Net, in which he describes the concept of the multilogue: “It is as if everyone who is interested in talking can all jump in at once, but [...]

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    Good Morning, Twitter - MarketingLand

    Good Morning, Twitter - MarketingLand

    Just about each and every morning, business strategist Liz Strauss (@lizstrauss) goes over to her window overlooking the Lake Michigan shoreline of Chicago and takes a photograph. She then posts the photo to Instagram and Twitter, often with a message bidding her followers a good morning. She’s even got a different hash tag for different [...]

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    Filling the Sales Pipeline with Twitter - Marketing Land

    Filling the Sales Pipeline with Twitter - Marketing Land

    The very subject of this post makes me shudder:  the idea that social media in general and Twitter in particular, should be used for lead generation is horrifying. At least it is if we use old-school sales approaches to new-school social media.  At its best, social media is one of the greatest revolutions in communications [...]

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    Should Community Managers Follow Back On Twitter? - Marketing Land

    Should Community Managers Follow Back On Twitter? - Marketing Land

    Facebook may have its friends, Google Plus its circles, but Twitter has always used the ambiguous term “follower.” Odd, only because a follower could bring to mind one of those unfortunate people that drank the grape Flavor Aid with Jim Jones. But pool-side in Cancun, you might catch your significant other following an attractive person [...]

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    How To Curate Twitter To Build Content & Engagement - Marketing Land

    How To Curate Twitter To Build Content & Engagement - Marketing Land

    Thanks to John Heywood, a writer and courtier to Henry VIII, we have classic epigrams like “Haste makes waste,” “a penny for your thought,” “beggars can’t be choosers,” and “the more the merrier.”  My favorite is “you can’t have your cake and eat it, too,” which Heywood actually recorded as “Wolde ye both eate your [...]

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    Brands and ChitChat | Kaizen Biz

    Brands and ChitChat | Kaizen Biz

    * This post is by guest blogger, Ric Dragon. Ric is the author of Social Marketology and CEO and co-founder of DragonSearch. We continue to celebrate our 3rd anniversary of this Twitter chat as we explore how small chat can help brands connect with people more effectively this Friday, August 10th, at 5pm BST/12pm ET/9am PT on #KaizenBiz.

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    The Power of Gifts | Sparksheet

    The Power of Gifts | Sparksheet

    In his new book, Social Marketology, author and web entrepreneur Ric Dragon deploys history, social theory and case studies to convince brands they need to take social media seriously. In this excerpt, Dragon unwraps the power of gifting.

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    What Kind of Person is Your Brand? | Sparksheet

    What Kind of Person is Your Brand? | Sparksheet

    Okay, so brands aren’t really human. But people do project personalities onto brands. Search marketing specialist Ric Dragon breaks down some different brand archetypes and suggests companies use social media to foster the sort of brand customers want to take home to meet the parents.

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    3 Productivity Apps for your new iPad – Guest Post by Ric Dragon « Geekulous
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    How Artists’ Games Can Help Our Work | Liz Strauss at Successful Blog

    How Artists’ Games Can Help Our Work | Liz Strauss at Successful Blog

    by Ric Dragon The Games Artists Play In his earlier days, the artist Chuck Close was a painter of gestural abstractions. After a personal crisis, he decided to take photographs, and square inch by square inch, make a large painting of the photograph....

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    The Power of Small Groups in Online Marketing | Social Media Today
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    12 Most Valuable Lessons Learned in the Long Write

    12 Most Valuable Lessons Learned in the Long Write

    Ric Dragon reveals the 12 Most Valuable Lessons Learned in the Long Write

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    Admire, Admire, Admire - to Grow | Liz Strauss at Successful Blog

    Admire, Admire, Admire - to Grow | Liz Strauss at Successful Blog

    by Ric Dragon A Well-Rounded View At first, when people are studying to become visual artists they work very hard at getting their hands to respond accurately to what they see. Over time there is a shift as the artist chooses to emphasize, edit,...

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    Tell Me It Ain't So, Joe: The Ethics of Transparency and Authenticity in Social Media - CommPRO.biz

    Tell Me It Ain't So, Joe: The Ethics of Transparency and Authenticity in Social Media - CommPRO.biz

    Ric Dragon offers perspective and marketing tips on the ethics of transparency and authenticity in social media ... following the recent Chick-fil-A social media fallout and other recent high-profile examples ...

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    Those Brilliant Marketing Ideas | Social Media Today

    Those Brilliant Marketing Ideas | Social Media Today

    creative-marketing-ideas-featured

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    Social Media Patterns - YouMoz | SEOmoz

    Social Media Patterns - YouMoz | SEOmoz

    Social Media marketing can be likened to herding cats or catching greased pigs – there are so many sites, so many activities, and so many connections to be made. Where do we focus, and why? Can we manage social media marketing? By developing processes, the marketer can more easily share the work across a team of individuals, make documented improvements over time, and help sel...

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    Beyond Good and Evil in SEO | SEOmoz

    Beyond Good and Evil in SEO | SEOmoz

    I recently heard a story about a local SEO shop whose customers, overnight, almost ALL lost ranking in Google. Apparently, the shop had been engaging in “black hat” techniques. I’m pretty sure the teller of the tale made a “tsk tsk” sound at the end to help emphasize this as another instance where people who do evil get their just desserts.

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    A New Era of Social Information: Share Music Today, Medical Insight Tomorrow | | Pivot Conference 2012

    A New Era of Social Information: Share Music Today, Medical Insight Tomorrow | | Pivot Conference 2012

    I just listened to not just one song by a musician I had never heard of before, but a few dozen. This new-for-me music came to my attention because a friend was listening to a song on  Spotify and I noticed it in my Facebook feed.  After I clicked on that song, I fell down the rabbit hole of music.

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    Author Q&A: Ric Dragon, “Social… « Write On Online
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    The Necessity of Frustration | Liz Strauss at Successful Blog

    The Necessity of Frustration | Liz Strauss at Successful Blog

    Doubt, Little Doubt Beginnings are typically joyous, euphoric occasions. Whether it’s a software project,...

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    Think Like Zuck | Social Media Today

    Think Like Zuck | Social Media Today

    Cover of Think Like Zuck A review of “Think Like Zuck: The Five Business Secrets of Facebook's Improbably Brilliant CEO Mark Zuckerberg," by Ekaterina Walter, published by McGraw-Hill, January 15, 2013.

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    List.ly As a Content Marketing Tool | Social Media Today

    List.ly As a Content Marketing Tool | Social Media Today

    List.ly co-founder Nick Kellet maintains that list making is universal.  After all, Moses came down from the mountain with a list of fundamental laws, Don Giovanni kept a list of his amorous conquests, and a list of last-minute shopping items are often thrust into my hand on Saturday mornings.

View more lists from Ric Dragon

Pins of Desire

September 9th, 2012

photo of Tim Sanders courtesy of Shashi Bellamkonda, www.shashi.name – Social Media Swami www.huggable.com

When Tim Sander’s speaks to a room of people, he evokes the preachers of the southern Baptist church.  That might in part be due to the slight southern drawl he adopted from his childhood home of Texas and the speaking cadence he may have heard in those churches, but his message is also that often found in Sunday morning homilies. Read the rest of this entry »

Web Development Tip: Logos Up Front:

September 7th, 2012

There are many social media sites in which when a user tags a web page, the system looks for images on the web page to use as a featured image.  You can see this in effect when you link to a web page in Facebook – you are then free to choose an image on the target page to use as a featured image.  If an image is not inline, however, but positioned as a background graphic, that image won’t be available as a featured image. Read the rest of this entry »

DragonSearch Core Values

September 7th, 2012

We’ve had time lately to work on some of our organization thinking… including the drafting of our core values.  We’ve spent some good time discussing these – and believe that none can be taken away and still retain our identity.

There are human endeavors that take away from the world, others that neither add nor subtract, and then others that create positive value. When you take two things and create more by adding them together – that’s creating positive value. What we call 1 + 1 = 3.  Our job is to create that value. Read the rest of this entry »

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