Archive for April, 2009

Top 12 Favorite Pages on Social Media ROI

April 25th, 2009 by Ric Dragon

Here is a list of my favorite articles, blog postings, or other, regarding ROI for Social Media:

  1. What Is The ROI For Social Media? – by Jason Falls
  2. How to Measure Social Media ROI for Business – by Aaron Uhrmacher
  3. Social Media ROI, by Yongfook
  4. Social Media ROI, by Maggie Fox – “if you cannot measure it, you cannot manage it.”
  5. Social Media ROI—What’s the ‘Return on Ignoring’?, byDavid Alston – “equally important is carefully assessing the price for not being involved. “
  6. The ROI of Social Media – Beth Kanter – focus on nonprofits…
  7. Social Media ROI: Be Careful What You Promise , (PART 2)  and Social Media ROI: Be Careful What You Promise (Part One)  by Augie Ray –  ”My objective certainly isn’t to discourage the measurement of Social Media but to suggest we be very cautious about how we toss around the term ‘ROI’”.
  8. Companies that Measure Social Media, Influence, and Brand, by Jeremiah Owyang
  9. Online Community ROI: Models and Reporting , by Bill Johnston
  10. Measuring Social Media Marketing: It’s Easier than you Think!, by Michael Brito
  11. Social Media ROI – the Netflix example , by Matt McAlister
  12. Social Media ROI – Part 3, by Dag Holmboe

I’m still not finding much on what the various metrics are that we can use.  It could be nice to develop a near-comprehensive list that could be edited per organization (obviously whats right for one won’t be for the other).  I should also look more into the concept of “social capital”.

Social Media ROI Calculator

April 24th, 2009 by Ric Dragon

Jim Edelstein needed a Social Media ROI calculation for a client earlier this morning, so I obliged him with a nice Word doc.  He came back and said, “thats nice, but the clients now needs it in Excel”.  Ok – back to the drawing board.  Then, my new director of Social Media, Claudia D’Arcy, along with our head of SEO, Eta Ivkovic, asked that it be converted into an online tool.  With the help of a nice tool from http://www.spreadsheetconverter.com , and a bit of noodling, the result is here for your benefit.

Please let me know if you have any comments, suggested improvements, etc.

Thanks to Dag Holmboe and others who have asked questions and offered suggestions. Thanks to Social Steve for his mention and discussion at http://socialsteve.wordpress.com/2009/06/11/measuring-the-value-of-social-media

Facebook Groups and Facebook Pages… What's the difference?

April 22nd, 2009 by Ric Dragon

For a lot of people, there is a great deal of confusion between Facebook pages and Facebook Groups.  The distinctions may seem subtle at first glance, but once we look closer, we can see that the difference is great.

Groups

“Groups” are just that – a grouping of Facebook users. 

  • Groups can be by invitation only, or open to the public. 
  • In Groups, you can designate officers, and allow group members to post to the group. 
  • You can also set your group to be private, or viewable by non-group members. 
  • Anyone can create a group, whereas a page for a business can only be created by an official representative of that business.
  • You can NOT add apps to a Group.
  • When you take actions on your group, such as posting on your group’s wall, these actions will appear to come from you as an individual
  • As long as a group is under 5000 members, group admins can send messages to the group members that will appear in their inboxes. If the group exceeds 5000, admins can’t send messages to all members.

If you want a place where a group of people can collaborate – upload images, videos, and message to the group, Groups are the way to go.

 Pages

A celebrity, business, or brand can create a Facebook Page to share information, interact with their fans, and create a more engaging presence on Facebook. Pages are distinct presences that are optimized to represent a business, and are separate from user profiles. Like profiles, you can add applications (apps) to a page to make them more interesting.  Facebook users don’t ‘belong’ to a page – but are ‘fans’ of a page.

  • Admin’s names are NOT displayed on Pages
  • If you post or take other actions on a Page you own, it will appear to come from the Page.
  • Page admins can send updates to fans through the Page, and these updates will appear in the “Updates” section of fans’ inboxes. There is no limit on how many fans you may send an update to, or how many total fans a Page can have. 
  • Access to a Page can only be restricted by certain ages and locations.

If you’ve accidentally started a Group, but meant to create a page, there isn’t really anything you can do except create the page, and invite everyone from the group to become a fan.

For any user’s profile that you can see, you will notice the pages that they are fans of, along with the groups to which they belong, listed at the bottom of their profile info page:

groups-pages

SEO as a base of Social Network Media work in Marketing

April 16th, 2009 by Claudia D'Arcy

In our shop, we have a process for developing Social Media Networking activities on behalf of organizations.  Ultimately, it is all built off of the block and tackling work of SEO.  By starting off with key phrases research, competitive analysis, and link building, we develop a better understanding of how our client’s value fits into the world.

Of course, the golden grail is to develop situations in Social Media where external groups grab what we’re providing, and run with it – so that it takes on a life of its own.  Like the scientists who speak of seeding the clouds with iodine to generate rainfall, we’re placing content into the hands of individuals who can use it for their own needs.

SEO as a basis for Social Networking Media activites

SEO as a basis for Social Networking Media activites

Yahoo Sponsored Search Getting a Facelift

April 12th, 2009 by Andy Groller

As a PPC Specialist I am always astounded at the relatively large drop-off that exists between Google AdWords and Yahoo! Sponsored Search. Google has that “new car” feel with so many options and tools to make the driving experience that much better while Yahoo! has that “1970s car feel”. It works but it doesn’t have the same power or amount of options that the new car has….until now.

When I first looked at the email from Yahoo! advertising regarding an improvement in campaign and Sponsored Search options, one thought came to mind: “It’s About Time!”

Although the email is lacking punch in terms of specific information pertaining to the improvements, it does offer insight into what exactly Yahoo! is doing and also provides an opportunity for current Sponsored Search accounts to attend a free webinar outlining these new tools and how to maximize their potential.

In a few weeks, Yahoo! advertising will be joining Google in providing Ad Scheduling functionality. In essence, this option (commonly known as “day parting”) allows the account holder to determine when he or she wants ads to run and at what percentage of their keyword level bids. For example, I can now limit an ad for “blue widgets” to only run on Monday and Friday from 8:00 am to 12:00 pm and again at 6:00 pm to 9:00 pm because I have found these to be the days/times that offer the greatest potential of producing conversions (or any other metric you or your client deem as a top priority).

In addition, if I don’t want to suspend ads for the rest of the week (where it is not as profitable) I can simply reduce the cost percentage at which ads run. For example, the keyword “large blue widgets” has a keyword bid of $1.00. If Tuesday from 3:00pm to 4:00pm is one of the less profitable time periods of the week, I can reduce the bid cost by 50% so that the keyword only runs at a bid of $0.50.** The ad still runs during this time period because there is always a chance a conversion could occur, but it decreases potential costs. Also, you don’t have to continually go back and forth changing keyword bids to reduce costs like you would (I hope no one actually does) if this functionality was not available. This option has been offered in Google for awhile now, so I guess it was only a matter of time until Yahoo! Sponsored Search realized the potential opportunities in improving performance and increasing efficiency this functionality provides users.

In addition to this major improvement, Yahoo! will also be rolling out the red carpet for other enhancements that include demographic bidding, upgraded geo-targeting, and other bidding improvements.

Although I am unsure of what all these improvements encompass at this time, I will be able to provide more information and analysis after attending the webinar on March 19th.

Check back here after March 19th and see if these Yahoo! advertising improvements make me take back my “It’s About Time!” statement and replace it with either “What Were They Thinking?!” or a pat on Yahoo!’s back for getting this one right.

** Please note that you cannot (as far I am aware) do this for individual keywords, but rather only at the campaign level. This example is used just as a demonstration of how it works.



DragonSearch - Ready to Get Started? Have Questions? Kingston, NY 845-383-0890 and NYC 212-929-2780

©2010 DragonSearch

URL for RDF/RSS 1.0 feed http://www.dragonsearchmarketing.com/feed/rdf/ URL for RSS 0.92 feed http://www.dragonsearchmarketing.com/feed/rss/ URL for RSS 2.0 feed http://www.dragonsearchmarketing.com/feed/ URL for Atom feed http://www.dragonsearchmarketing.com/feed/atom/