Getting Hyper-Connected

July 8th, 2010 by
Ric Dragon

A Prescription for Ulster County and other communities

Kingston, NY, the county seat of Ulster County, is an hour and a half’s drive up the Hudson River from New York City.  The population hovers just over 23,000.  Back in 1777, it was the capital of New York State – but after the battle of Saratoga, the British came along and burned it to the ground.  Today, the place abounds with pre-revolutionary stone house, artists, technology companies, and is just about the nicest small city you could ask for.  IBM used to be a huge presence in the local economy, but back in 1994, they pulled up stakes and moved out.  The area has never quite rebounded.

In the past 12 years, I’ve had the privilege of participating in countless forums, round-tables, conferences and strategy sessions, and have witnessed the desire to help this place become what it could.  I’ve heard quite a few ideas – some about marketing and others about infrastructure.  There are so many interdependencies – affordable house, education, peer groups, institutions of higher learning – that solving the problems in a holistic way just might not happen.

Starting with Vision

In business, I’ve learned that we start with Vision – it is the locus of ever single action that follows. So, I’m going to take a stab at a vision: that Kingston is the crown jewel of the Hudson Valley, the gateway to the wonders of the Catskills – that there is a thriving business community of 20 or more small technology companies (1-5 million in annual revenues, with 10-30 employees), that there is simply a plethora of art galleries, music venues, and cultural institutions – that our education infrastructure starts to get on a path of improvement and reinvestment of infrastructure, and that there is a healthy stock of affordable housing.  I could go on; but basically, the picture I’m painting is that of a fairly healthy economy – and a place that is attractive to that wonderful mass of potential visitors downstream.

The Prescription

Networking.  LOTS of networking.  I want to see Kingston and Ulster County become the networking capital of the world.  Networking is often the half an hour we have before another event.  Networking is the brief encounters we have with other business people at the coffee shop.  I propose that if we create an environment where networking is wildly rampant, that our local economy will flourish, and grow towards that vision that I described above.

Not all networking is equal, or even looks the same.  In local networking, there are main types of networking,:

  1. Peer-to-peer
  2. Student/teacher
  3. Vendor/Client
  4. Employer/Employee

Peer to Peer

A few years back when my previous company was located out at the old IBM facility, I had a monthly breakfast with 2 CEO’s of other companies.  One was in manufacturing, and the other was in health care.  Our differences didn’t matter as much as the wonderful conversations we were able to share.  I was able to share my perspectives on using the web.  It was a critical experience to the growth of that company.  I still meet with other community members – in fact, this blog post was really born of a conversation I had last night with PR guru, John Mallen.

We could help make Peer to Peer networking happen in this community on a much larger scale.  The Edward Lowe Foundation provides a lot of wonderful and free advice on the idea.  WHAT IF our local economic development entities got behind this concept, and became a mentoring resource for peer-to-peer networking.  WHAT IF there were 20 such groups in the area, each made up of 4 to 8 individuals?  What would the impact be on local businesses?  I propose that the impact on business retention would be phenomenal.  I don’t know how many businesses might not have left the area if they had dialogue with people who could have directed them to the resources available here.

Student/Teacher

I don’t mean traditional classrooms.  It could be seminars where 10-20 people are sitting around a table.  It could mean a room full of people, like the recent tourism event that UCDC sponsored.  It could mean individuals mentoring business owners.   But the volume on this needs to be cranked up.  There should be an open educational event available in this town every month.  WHAT IF we created 20 individual mentoring relationships created every year.  SCORE is doing some great work in this arena, but what I’m suggesting would be in addition to what they are doing – hopefully even complementary.

Vendor/Client

We do have the Chamber breakfasts and the Chamber after-hours mixers.  And they are good solid events.  I don’t know if they fit the bill, though, for the types of networking events that bring together, say, technology companies. I think for that we need a different type of event. The now defunct Hudson Valley Technology and Commerce meet-ups did it well, and the Digital Corridor meet-ups are doing nicely.  Sometimes, though, those organizations have difficulty finding venues (HVTC never was able to break out of its venue on the outskirts of Woodstock) or marketing their events.  So, we have a case where it is kind-of happening, but could use support.  WHAT IF we had at least one such event in the city per month – perhaps even two.

Employer/Employee

And finally, we have events that help to bring together potential employers with potential employees.  Of course, those other events listed above could be helpful.  Just recently, taking our cue from technology firms in New York City, we had a ‘talent meet-up’  – with wonderful results.  More companies could participate, and it could be something happening more often.  WHAT IF there was one such event per month? 

The Possibilities

There are many “What-ifs” above. If this area became a region where all of those “What-Ifs” came true, there would be thousands of interactions between entrepreneurs and business people.  An enormous mass of knowledge would be transferred.  Businesses would benefit.  Entrepreneurs outside of the region would hear about what a networked region ours is, and feel that they would want to be a part of it.  Attracting those 20 or so technology companies would be viable.

How?

And making this happen would not be expensive, and could easily fall within the purview of existing organizations: UCDC; The Office of Employment and Training, SCORE; Kingston Economic Development; the Chambers of Commerce; and more.  And if they have the resources, perhaps UCDC would be the best candidate to lead and consolidate the effort if they have the resources.  But whatever the case, making this happen, making Kingston and Ulster County the most business-networked place in the country, would require a concerted effort.  I propose that the effort would have a tremendous pay-off, and perhaps, be the prescription for what ails the area economy.

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Ric, I agree networking is a powerful tool. Not sure if lots of little exchanges of information and ideas will cumulatively achieve the vision you describe, but it couldn't hurt and may well put us on that path, as you say. I would also suggest a complimentary tactic that Ulster government and business team to crowd-source solutions in an exciting way that engages key stakeholders. Large companies have increasingly been using the wisdom of the "crowds" to solve complex problems, why not local economies? This may or may not be a little more expensive than networking, but the payoffs, in combination could easily justify the investment.

As Athos said in 'The Man in the Iron Mask', "Whatever the plan, I am with you." And as Dr. Shirley Jackson from RPI says "Network IS as network DOES". Let's go do.

Thanks Lisa, Mike and Claudia for the thoughtful responses. I'm going to repeat (read copy/paste) what I responded to Melissa Everett over on the Digital Corridor group page on LinkedIn:

In my own quixotic efforts in the area to promote inter-connectedness, I feel there has been a disconnect between ideas and execution. Like K.’s efforts to reach the Castle in Kafka’s novel, the solution often seems right at hand, yet a thousand little things prevent action from occurring.

It sounds like we (and Putnam and all the social capital thinkers) agree on the value of networking. And I certainly agree that a technological solution – a platform if you will – to enable the sharing of knowledge in the community would be a fantastic resource. Pulling it off isn’t going to be easy or inexpensive, at least not yet. If the development and availability of open source programs continues as it has, such a platform would probably be available more readily, soon.

The main point, the one that is written across the sky in big sky-writing letters, is that networking is vital, and we should be doing everything we can to promote it in all of its modes. We should be identifying measurable objectives, and supporting efforts to make it happen. We don’t need to necessarily be specific on the tactics – we only need to help our community understand the urgency.

And I’m not saying that Ulster County is failing in its current efforts. If I was to assign a grade, I might say that the area gets a solid “C”, maybe even a “B-”. I think we should be aiming for an “A+”.

Oh- one last thing:
Claudia- I agree that one central calendar would be a dream come true but its so hard to accomplish- so many diverse needs, users, types of postings etc.
I have had many conversations with Ric about this issue in the past and I know he has a vision of how it could work - the difficult task has always been who would be the Gatekeeper of such an effort, and where was the money coming from to create it. I have no answers, but welcome conversation.

Great ideas and vision. I especially like the bottom up, Peer to Peer approach you described as a way of increasing economic development for Ulster County. I think you really hit on something there - its an organic way to increase growth - kind of along the lines of the old Breck shampoo commercial, "...and they told two friends and so on, and so on."
LOVE the idea of doing "talent meet-ups" here and really think they could amount to something.
All in all - I'm in! Let me know when I can tell two friends, and they can tell two friends, and so on.

I LOVE your vision of Kingston and I do beleive it has so much potential to be one of the finest small cities in the US. I really really do!

Can it happen? Yes! WIll it be work? Yes!

I liek the idea however.. of NOT reinventing the wheel. One of the things I have learned while working for Kingston with the Neightborhood Watch is that there ARE many many serivces and organizations in place. There ARE good smart people trying to do the begininng steps of their visions. There ARE people who WANT the same things... they just arn't working TOGETHER or, even worse, know about each other..
So I have to say that I see the first step to shining Kingston is to not just network for business, but to network FOR KINGSTON and Ulster County! But before that we have to have the conversations!
People in Ulster need communication!

We need like the biggest Ulster County pow wow ever to make some community decisions on what exisits and how to really centralize.. take event listing! There are sooo many places and ways to list events in this area and then online! If one has a meeting and they want to get iit out to people both in and out of the area.. then they could literally spend a full week, working 10 hours a day finding all the places that they could list the event with...the results would be 50/ 50 at best and half the time they would not know if they even got the event up where they wanted. Really.. we do this all day sometimes here.
As a community.. we need to find ONE WAY to LIST ALL our efforts! Now that is ATTEMPTED with "Kingston Happenings" but it fails.. It should be happening on Ulster Toursim site, but it fails, It is kind of on the Freeman, but it fails, the Kingston City site: fails...it could be something that lends itself to these events like the Chronogram, but.. fails.. .for a bunch of reasons; some are do to the site, some are due to communication, some are due to the LACK of networking and some of the blame falls on the very folks who live here and don't even bother using the recources that ARE available! I can go on and on!

So I see your business network and raise you one in overall communcation and repairing what we have first!

More networking events should be prevalent in the Kingston community. There are some Hudson Valley based forums and tourist sites online but I feel there should be a more networking based Kingston website. I think the key would be constructing a site that would be user friendly to both businesses and your average Joe. A site like this with enough backing could throw networking events at many different venues in the Kingston area. Now this is just an off the cuff idea but it is plausible :)